Our products can be returned for a full refund or exchange, this can be done up until 14 days from the date of delivery.  The product must be unopened, unused and unworn and should be returned in their original product packaging with tags or a refund cannot be issued.

Please ensure you send returns via a tracked service to make sure it reaches us & make your name and order number visible in so we know who it's coming from. We do not refund the postage costs. A refund request must be sent via email (ben@notjust.shop) - please have your Order # to hand.

You should expect to receive your refund within 5 working days of the us receiving the product back to the address below; however in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 5 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (1 to 2 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.